Friday 4 July 2014

Etsy VS EBay VS Bonanza

https://www.etsy.com/ca/teams/7722/discussions/discuss/11567684/

Everything on Etsy must be Handmade, Vintage, or a Craft Supply 
Handmade items are designed and created by the shops that sell them. Because transparency matters on Etsy, we ask sellers to list shop members and share information about manufacturers involved in creating their items. Reselling an item you were not involved in creating is not allowed in our handmade category. 
Vintage items are 20 years or older and must not violate our rules for prohibited items
Craft Supplies are materials and tools intended for use in the creation of a new handmade item.  
Prohibited itemsservices, and items that violate our intellectual property policies are not allowed on Etsy. 

Can eBay sellers have multiple accounts?


As sellers grow, they're often interested in organizing or segmenting their selling more efficiently by opening multiple eBay accounts.
Buyers, on the other hand, are often suspicious that two or more sellers posting listings are actually really one and the same person, and may assume that if this is the case, the seller is somehow "cheating" or is pulling the wool over eBay's eyes.
So what's the deal? Can sellers have multiple eBay accounts?
Answer:
The answer is yes—eBay has no objection to sellers opening multiple selling accounts and using all of them simultaneously. This means that:
  • As a seller, you needn't worry about this practice or pretend that the account is actually someone else. There's no reason to hide.
  • As a buyer, you needn't assume that any seller with more than one account is necessarily doing something furtive or against the rules. Sellers are allowed to trade using multiple accounts.
There are a few things to keep in mind as you sell using multiple accounts, however, or as you buy from sellers that you imagine to have multiple accounts.
For Sellers
Though selling using multiple accounts is allowed, there are some important things to understand about eBay and the use of multiple accounts under the rules:
  • Identification must be separate. Each account that you open must have a unique seller IDand email address associated with it.
  • You can't mention them both at the same time. Under eBay rules, you're not allowed to cross-reference your accounts in listings—that is to say that when listing items using one account, you can't promote another account or the items in it in your item description orAbout Me page.
  • It's not a suspension remedy. If you've beensuspended, don't simply register a new account in hopes of getting back into business; eBay's proprietary systems and data are very good at linking related accounts together and you'll find that your new account is quickly also suspended if the problems with your old account haven't been resolved. More to the point, registering a new account during an existing suspension is likely to cause eBay to balk at ever reinstating any of your accounts, or you as a seller.
  • It can make organization harder. While many sellers register additional accounts to help them to organize and structure their selling, multiple accounts can also create organizational problems. Remember that additional accounts means multiple sets of selling fees, multiple mailboxes to check, and so on.
For Buyers
It can be liberating to realize that there's not always something wrong with items being sold under multiple selling accounts, but it's also important to understand a few things as a buyer about sellers with multiple accounts.
  • Contact the right account. Sellers with multiple accounts may actually be businesses with multiple teams; when handling customer service issues or contacting your seller, it's important to contact the account involved in your transaction rather than some other account, even if you suspect that both accounts are registered to the same person or company. Just as importantly, you can't be absolutely sure that two accounts are the same seller unless a seller tells you so; raise customer service issues with an account that you didn't make a purchase from and you could actually be contacting a different individual entirely—one who has no idea what you're talking about and no obligation to you.
  • Don't leave feedback across accounts. This goes double for feedback. Don't be tempted to reference other selling accounts in your feedback, positive or negative, since you don't know for sure whether both accounts are in fact the same person, and since doing so may open your feedback up to removal by eBay.
  • You're not obligated to buy. Buying on eBay is a choice; if you're uncomfortable with a seller ID that you suspect of being one of several accounts, just don't buy. It does neither yourself nor the seller(s) involved any good to enter into a transaction, then complain about the fact that the seller has or may have multiple accounts.

    How (and How Not) to Un-Suspend Your eBay AccountFor an eBay-based small business, having trading privilegessuspended by eBay can be a devastating, panic-inspiring blow. With trading privileges gone, revenue grinds to an instant halt. Customer service issues may not be easy to resolve. Funds may even be frozen in place by PayPal.

    It's no exaggeration to say that when an eBay business finds its trading privileges suspended, it will do almost anything at all to get them back. Unfortunately, as too many eBay sellers quickly discover, resolving suspension issues isn't an easy process. Read on to learn how to think about suspension, what to do to become unsuspended, and what you must absolutely not do if you want to have any hope of continuing to trade on eBay.

    Things to Remember About Suspension

    Account suspensions don't come out of nowhere. In general, the reasons eBay gives for suspending accounts fall into several basic categories:
    1. You haven't paid your seller fees.
    2. As a seller, you've had serious or repeated customer service or satisfaction issues, and eBay finds itself having to clean up after you with your buyers.
    3. You've violated eBay rules, usually seriously or repeatedly.
    4. eBay has discovered that the email address and/or phone number that you supplied to them are invalid.
    5. You are closely related to or living in the same building as someone else that has been suspended from trading on eBay.
    When your account is suspended by eBay, you'll receive an email notice about the suspension giving the reasons for it. You'll also see the same information when you try to log into your account.

    What Not to Do, Ever

    No matter what, you should not immediately visit eBay, create a new account, and re-list all of your auctions.
    Why not? For two very good reasons:
    • You'll be quickly re-suspended. eBay's database cross-references addresses, telephone numbers, email addresses, IP addresses, mailing addresses, first and last names, bank account information, and a wealth of other details. Almost without fail, eBay's system will quickly mark your new account as being related to your old account, and you'll be suspended within a few days once again.
    • It's a further violation of the rules. Registering a new account when you've been suspended is a serious violation of eBay rules, meaning that you're now a serial violator as far as eBay is concerned. With each new registration attempt, it becomes less and less likely that eBay will ever allow you to trade on the site again.
    Certainly you shouldn't make the mistake that many suspended sellers make, opening new bank accounts, using relatives' mailing or email addresses, establishing P.O. boxes and so on in an attempt to hide your identity. This works against you for two very important reasons:
    1. It spreads the damage around. Each time you register a new account using a relative's address, name, phone number, email address, or other contact information, the circle of accounts that is 'related' to your suspended account grows, and each of these is automatically suspended as eBay's database makes the connections. Rather than getting yourself back on eBay, this kind of activity is much more likely to force friends and familyoff of eBay as each of them is also suspended for being connected to you.
    2. It makes it easier, not tougher, to suspend you each time. Each new account that you create gives eBay a little bit more information about you in their database; ultimately, as it turns out, each new account that eBay finds and suspends in relation to you makes itthat much easier to find the next account that you register, even if you're attempting to hide your identity.
    Finally, you should never, ever contact bidders directly and offer to sell to them outside of eBay after a suspension. All of your bidders and buyers received notice when you were suspended and instructed not to complete transactions and to report attempts by you to do so.
    So what exactly should you do after getting suspended, in order to work your way back into eBay's good graces? Read on to find out.

    What You Should Do to Get Un-Suspended

    Though it can seem painful and time-consuming, if you hope to salvage your eBay trading privileges, you need to work within eBay's system to reinstate your account. This generally involves three basic steps:
    1. Contact eBay. Either reply to the suspension notice you received in email or use officially sanctioned contact methods to get in touch with eBay and request reinstatement, making clear that you're willing to do what it takes to make this happen.
    2. Right the wrong and/or fix the reason for your suspension. In practice, this means undoing, to the best of your ability, whatever it is you did to get suspended in the first place.
    3. Provide whatever information eBay requests of you. Often, eBay will require additional materials for account reinstatement beyond those that you supplied when you registered for eBay.
    It is items numbered two and three above that most suspended sellers would prefer to avoid. Unfortunately, it is precisely items numbered two and three above that are most important to the eBay representatives behind the scenes that are considering whether or not to reinstate your trading privileges.

    What eBay May Require of You

    Generally, in order to be reinstated, eBay will require you to do some combination of the following, as determined by the eBay representative handling your case:
    • Paying your bill if your suspension was due to nonpayment.
    • Providing verifiable contact information (telephone number and email address) if your suspension was due to inaccurate or incomplete contact information availability.
    • Delivering goods that customers never received and/or offering refunds for goods with which they were unsatisfied.
    • Getting these previously unsatisfied customers to report their satisfaction to eBay on your behalf.
    • Providing a detailed explanation of why these unsatisfactory conditions came to exist.
    • Providing persuasive assurances that you've rectified any rule violations and are determined not to engage in the practices for which eBay suspended you.
    • Supplying eBay with detailed contact information, potentially including drivers' licenses, bank account information, or other personal information that can be used to identify you.
    • Other conditions and/or a waiting period before which you can be reinstated.

    Fairness and the Reinstatement Roller-Coaster

    eBay's tough stance on suspension comes from the need to balance problems like fraud andbuyer dissatisfaction against the needs of the sellers that directly pay eBay's bills, yet only so long as buyers stay satisfied enough to buy once again.
    Unfortunately, reinstatement is not automatic, nor is it an easy or linear process. It can seem frustrating, unfair, endless, and arbitrary, especially if you feel as though you've done nothing wrong. The sense of having been wronged can be particularly acute if your account has been suspended because you're related in some way to a suspended seller, whether this relationship is a matter of being family or friends-or even just happening to live in the same building or at the same phone number as a previously suspended seller.
    At the end of the day, however, it is in your interest to work 'within the system' to have your account reinstated by eBay if you have any plans to trade on eBay in the future. In practical terms, other strategies-both 'hard' strategies like re-registering new accounts and 'soft' strategies like complaining loudly and writing letters to eBay or other parties-are likely to prove catastrophically ineffective, and to reduce the chances that you will ever trade on eBay again.

No comments:

Post a Comment